CPA

Factory Guarantee.

This product is guaranteed against defects in the materials used to make it, as well as against defects that arise from poor workmanship for a period of 5 years on frames and 1 year on all other interiors from the date of purchase. Breakage of the frame or springs by excessive force, as well as burns, tears, cuts or soiling of the fabric or leather are not covered under this guarantee.

Foam cushion softening. All seat cushion cores will soften and conform to the shape of the user with normal use. This is considered normal wear and not a loss of resiliency or a material-manufacturing defect.

Our guarantees do not cover:

1. Damage resulting from excessive soiling, improper and unapproved cleaning methods.
2. Fading or other damage resulting from exposure to sunlight.
3. Damage resulting from household humidity.
4. Damage resulting from any liquid, cream or spray.

Important Imformation

  • All designs available are presented in pre-selected, standard fabrics or leathers that we regard as the most suitable for each design.
  • We reserve the right not to supply our products on a CMT (customers own fabric) basis.
  • We cannot be held responsible for dye batch differences, where finished goods differ from samples shown or issued.
  • We cannot guarantee when additional pieces are ordered that they will match the original order, because of possible fabric or leather variations or changes in styling.
  • Where we have standard polish finishes they may vary slightly, according to the natural timber-grain.

Caring for your furniture.

You can be sure your furniture will always look its best if you follow these simple steps:

protect

Protect

South Africa’s climate can be harsh. Even indirect strong light can cause fabrics and leathers to fade and perish, and lighter shades of leather are more prone to fading than darker shades. We recommend that you move your chairs and settees around the room from time to time to reduce exposure to sunlight.

pamper

Pamper

If your cushions are fibre filled, restore the original shape by flipping and ‘puffing out’ the cushions and pillows regularly. Furniture with a high fabric pile can become flattened in pressure areas such as the armrests. Steam from a boiling kettle will help to raise the crushed pile again. After a while you will notice the foam in the seat cushions will soften by at least 20% of its original hardness & enjoy the comfort of furniture that is now “worn-in”.

Keep it clean

Dust settles on lounge furniture just as it settles on cabinet furniture. Dust your furniture using a vacuum cleaner or feather duster at least once a week. Remove stains using a damp white cloth. If a spill or a stain won’t come out consult an upholstery specialist. We can accept no responsibility for unsuccessful cleaning attempts. Show-wood surfaces require no polishes or sprays, simply wipe them with a clean, damp cloth. Do not apply patent cleaners to the surface of leather or leather-cloth. Avoid using oils and waxes on leather finishes.

Avoid sharp objects

Be careful not to snag threads with sharp objects. However, if one of the loops has broken do not pull it further: cut it off as short as possible.

sit

Sit properly

Sitting on the arms of settees and chairs should be discouraged as it puts unnecessary strain on them and can cause premature wear and distortion of the padding and fabric.

move

Moving?

When moving your furniture DO NOT lift at the arms or flaps, always lift it at the corners of the base. When transporting furniture wrap each piece in a blanket or similar material and tie down firmly but not over tight. Place a piece of protective cardboard between the rope or webbing and the blanket to prevent damage. Take care not to store furniture stacked on the cushions or arm rests as this will compress the foam or fibre filling. Your furniture is best packed upright, resting on the base. Cover your furniture with a dust cover if you plan to store it for a lengthy period.

Only the best

To ensure your furniture is of a consistently high quality we carefully manage the manufacturing process from beginning to end. We purchase the raw materials directly from the place of origin and transform them in our process plants, monitoring every phase, from the production of the frame to the preparation of the leather and padding. We regularly test our fabrics and key raw materials to ensure they perform to the highest standards.

Covering materials

The following covering materials are used on Grafton Everest furniture:

Leather. is a natural product with its own individuality. Some variations of shade and tone are to be expected, as are nicks, healed scars, and wrinkles that only occur in genuine leather. These characteristics are in no way to be considered as defects.

Bonded leather. Gunslinger is a unique covering material backed with bonded leather and used exclusively by Grafton Everest in South Africa. Developed by a leading American textile manufacturer as a high quality, highly durable and easy-to-clean fabric with a distinctive “leather-look”, it comprises 58% polyester microfibre, 5% polyurethane and 37% leather chips. The leather chips are made from recycled leather and form the back layer of the microfibre & hence the term “bonded leather”. The polyurethane is impregnated into the microfibre and then embossed with a grain similar to leather.

Upholstery Fabric. We source the best available upholstery fabric in diffrent price ranges from around the world. Our Polyester Chenille and microfibres are chosen for their look, feel and durability. All upholstery fabrics are guaranteed for up to one year against seam slippage, fraying and dye transfers. The guarantee does not cover tears, flattening of nap, pilling, fading or shrinking and is not valid when heavy soiling is evident.